Last Updated: August 9, 2026
By purchasing a service from EmpoweredTec, you acknowledge and agree to the following terms.
1. Service Scope
Your purchase includes only the services specifically listed in the product description, written quote, or service agreement.
Requests outside the purchased scope—including additional users, products, pages, configurations, troubleshooting, revisions, training, or technical work—may require an additional fee or separate quote.
EmpoweredTec will not perform additional billable work without discussing the additional scope with you.
2. Client Responsibilities
You are responsible for providing accurate information and timely access to the accounts, systems, content, files, and other resources required to complete your service.
Depending on the service, this may include access to:
- Microsoft 365
- Domain registrar/DNS
- Website hosting
- WordPress
- Business email
- Software platforms
- Computers or devices
- Product information
- Business content
Delays in providing required information or access may delay completion of your service.
3. Authorization to Access Systems
By providing EmpoweredTec with access to an account, website, computer, Microsoft 365 environment, domain, or other technology system, you confirm that you are the owner or have authorization to grant access and authorize EmpoweredTec to perform the work included in your purchased service.
You are responsible for ensuring you have appropriate authorization when business systems or accounts belong to another organization or individual.
4. Account & Password Security
Clients should not send passwords through unsecured email, text messages, or other unsecured methods.
When temporary credentials are required, clients may be asked to create temporary access or use an approved secure method.
Clients are encouraged to change temporary passwords when the project is complete and maintain multi-factor authentication whenever available.
5. Third-Party Services & Fees
Unless specifically stated otherwise, EmpoweredTec service prices do not include third-party expenses such as:
- Microsoft 365 licenses
- Domain registration
- Website hosting
- Premium themes or plugins
- Software subscriptions
- Payment processing fees
- Cloud services
- Paid integrations
- Other third-party products or services
Clients are responsible for these costs.
Third-party products and services are governed by their own terms, availability, pricing, and refund policies.
6. Existing Technology Problems
EmpoweredTec is not responsible for pre-existing problems with a client’s website, computer, accounts, software, domain, hosting, network, data, or other technology.
If we discover an issue outside the purchased service scope, we will explain the issue when reasonably possible.
Additional repair or remediation work may require a separate quote.
7. Backups & Data
Technology work can involve changes to computers, websites, accounts, files, and configurations.
Clients are responsible for maintaining appropriate backups of important business data before technical work begins unless backup services are specifically included in the purchased service.
EmpoweredTec is not a data-recovery or backup service unless specifically contracted to provide such services.
8. Results & Third-Party Limitations
EmpoweredTec will make reasonable professional efforts to complete the services purchased.
However, we cannot guarantee specific results that depend on third-party technology, software, platforms, internet services, search engines, hosting providers, payment processors, or other systems outside our control.
This includes guarantees regarding search-engine rankings, website traffic, sales, email deliverability, third-party uptime, or business revenue.
9. Training & Handoff
When training or handoff is included, clients are responsible for attending the scheduled session and maintaining the information provided.
After handoff, routine management of the client’s technology remains the client’s responsibility unless ongoing support has been purchased separately.
10. Appointments & Rescheduling
Please provide at least 24 hours’ notice when rescheduling an appointment, consultation, or training session.
Repeated missed appointments or late cancellations may require a rescheduling fee.
11. Refunds & Cancellations
Services may be cancelled before work begins subject to the EmpoweredTec Refund & Cancellation Policy.
Once professional work has begun, services are generally non-refundable.
Completed services, assessments, consultations, training sessions, and delivered digital reports are non-refundable.
Third-party costs are not refundable by EmpoweredTec.
12. Additional Work
Recommendations made during an audit, assessment, health check, consultation, or other service do not mean that implementation is included.
Repairs, upgrades, configuration changes, additional services, or other recommended work may require a separate purchase or quote.
13. Security & Compliance
Unless specifically contracted in writing, EmpoweredTec services do not constitute penetration testing, formal cybersecurity auditing, regulatory certification, legal advice, or certification of compliance with HIPAA, PCI DSS, SOC, or other regulatory or industry standards.
14. Ownership
Upon full payment, clients retain ownership of their business accounts, domains, content, and materials they provided.
Third-party software, themes, plugins, applications, and platforms remain subject to their respective licenses and terms.
15. Acceptance of Terms
By completing checkout, you confirm that:
- You have reviewed the service description.
- You understand what is and is not included.
- You have provided accurate information.
- You are authorized to grant access to systems involved in the service.
- You understand that third-party costs may apply.
- You have reviewed the EmpoweredTec Refund & Cancellation Policy.
- You agree to these Terms & Conditions.
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